As a Pre-qualified Supplier under the User Choice 2010 – 2015 program, Australian Training School is required to publish audit information in relation to it’s compliance with the Australian Quality Training Framework (AQTF).
The User Choice program provides public funding paid directly to Pre-qualified Suppliers for the delivery of accredited entry-level training to eligible Apprentices and Trainees.
The AQTF is the national set of standards which assures nationally consistent, high-quality training and assessment services for the clients of Australia’s vocational education and training system.
An AQTF audit reviews evidence of an organisations’ compliance with the requirements of the AQTF Essential Conditions and Standards of Initial/Continuing Registration to confirm that it is achieving quality training and assessment outcomes. The process also identifies opportunities for improvement on these outcomes.
This information is published to assist apprentices, trainees and their employers to make informed decisions regarding their selection of a Pre-qualified Supplier for the delivery of training and assessment services.
BSB30207 Certificate III in Customer Contact
FNS30304 Certificate III in Financial Services (Accounts Clerical)
Standard 1: The RTO provides quality training and assessment across all of its operations
Findings: The RTO provided evidence of having taken a focused approach to continuously improving the learning resources and assessments it uses in the courses it offers. There have been a number of notable improvements in this area. The primary trainer has over 20 years experience in business, financial services and administrative roles. The RTO has adequate premises, resources and equipment to conduct the courses.
Was non-compliance identified? Yes
If ‘Yes’, non-compliance type: Minor
Summary of non-compliance:
At the time of the audit the nominated trainer, could not provide evidence of qualifications or recent professional development activities
Actions taken to rectify the non-compliance: The RTO provided copies of the nominated trainers qualifications and list of professional development activities undertaken in the past 2.5 years.
Has the non-compliance been rectified? Yes
Standard 2: The RTO adheres to principles of access and equity and maximises outcomes for its clients
Findings: The RTO provided sufficient evidence that it addresses access and equity through the administration of the courses it offers and that it provides current and accurate information to its students. As most of the students come to the RTO through Productivity Places Program, individual learning needs are of paramount importance for consideration by the RTO. The RTO was able to provide evidence that it addresses the needs of individual students as appropriate.
Was non-compliance identified? No
Standard 3: Management systems are responsive to the needs of clients, staff and stakeholders, and the environment in which the RTO operates
Findings: The RTO provided evidence that it has identified and implemented a number of improvements to the systems used to manage the courses on offer. The RTO has no partnering arrangements in place for the provision of services.
Was non-compliance identified? No
Non-compliance with the AQTF means that requirements of the have not been met based on the evidence reviewed. Non-compliances are categorised as minor, significant or critical. For the purposes of the User Choice 2010 – 2015 program, only significant and Critical non-compliances need to be published
Minor: No, or minor, adverse impact on learners with no serious breakdown of provision of quality training and assessment.
Significant: Significant adverse impact on learners with insufficient focus on quality training and assessment outcomes.
Critical: Critical adverse impact on learners with widespread or persistent dissatisfaction with services and outcomes.